What makes a great review?

I need to say first that I really value reviews, and appreciate the effort and commitment of those who write them. I’ve been thinking a lot about them lately, prompted by my first experience of a ‘blog tour’, and also by a passing comment from a friend who wanted to mention my books on his new website. ‘Have you got any reviews we could take extracts from?’ he asked. ‘Only Amazon or bloggers’ reviews,’ I said, explaining that despite all my efforts over the years, I haven’t managed to get reviews of any of my six books in the local or national press. His reply was that Amazon or blogging reviews ‘didn’t count’ in his traditional view of publishing. Was he right, I wondered? I sent some of my reviews anyway, and choosing which ones to send got me thinking about what makes a good review.

Let’s be very clear, by ‘good’ I don’t necessarily mean ‘favourable’. Some of my books are ‘better’ than others, in my own opinion. Obviously, I try to do the best I can with each book I write, but sometimes – usually through the need to meet artificial targets or deadlines – there are compromises, or one edit too few, or a scene that is left in even though it doesn’t really add to the story, or a missed chance to illuminate a character through some telling. If a reviewer spots a specific shortfall, that’s a good review, so long as the specific positives are mentioned as well.

So, there’s the first criterion for quality in a review – specificity. The vaguer the wording, the less satisfactory for me as the writer, and for those who might use the review to decide what they want to read. This presupposes that a good reviewer has read the book with care, not just skimmed it. If a review uses the back cover blurb word for word, and without quotation marks, I’m left wondering whether they read much further.

The second criterion for a review’s quality, in my view, is that it describes and analyses the work rather than just ‘evaluates’ it. Saying the book is ‘good’ or ‘weak’ doesn’t tell us anything: the question is why is it so. Sometimes reviewers tell us that they ‘like’ or ‘don’t like’ a character, but don’t explain why. It’s the explanation not the judgement that helps the readers understand what’s going on, and whether they want to read the book for themselves. And some characters can be wonderful to read about, even though we might not like them much as people: sinners are often more interesting than saints.

The third criterion would probably be that the reader gets enough detail about the content to whet their appetite, but not so much that they don’t have to read the book at all! I’m not a member of a book group, but friends who are have confessed from time to time that reading a very detailed review will help them pretend that they’ve read the book. The review becomes the ‘potted version’ of the real thing, and I’m not sure that’s really helpful.

From all this, you won’t be surprised to discover that I don’t have much time for the ‘star rating’ system which seems to be ubiquitous. Yes, it’s quick, and you can use a crude number rating to filter books in or out of consideration. But what does it really mean, when you get down to it? I spent my whole working life in education on issues of ‘assessment and evaluation’ and the main thing I learned was that one single ‘number’ cannot represent a task or achievement of any complexity, such as a book. There are frequently questions of ‘subjectivity’: one reviewer’s four stars could be about the same as another’s five stars, or another’s three. Even if the reviewer uses a process of breaking down the criteria into separate ratings, one point either way can tip the total one way or the other, making the final summary number inaccurate as well as meaningless.

Numbers are often assumed to be accurate than words, but that’s a false assumption. The star system is crude, simplistic, and riddled with potential error.The only thing going for it is speed, and the potential for comparability, but what’s the point of comparing information which is itself flawed?

Writing a high quality review is a time-consuming and demanding task. If reviewers are to be successful, they need to be paid, and not just fobbed off with a free book. And the quicker we see the back of the overall star rating system, the better.

‘Free’ ebooks: what are the implications?

After my post last week about the ludicrously low prices that are being charged for ebooks, I decided to try something. I put one of my novels – the first one, ‘A Good Liar’ – onto a four day free offer, starting on April 23rd, which happened to be my birthday. (Considering my qualms about this method of book promotion, you might call it an ‘unhappy birthday to me’. ) Ever open-minded, I wanted to see what would happen in both the short-term and as a possible more lasting consequence.

I’ve just checked the figures on my KDP dashboard and 97 free ebook copies of ‘A Good Liar’ have been downloaded in the past two days, 72 on day 1 and 25 yesterday. Will the downward trend will continue over the next two days? Apart from listing the offer, I did nothing more to publicise it. I assume that Kindle have a list of freebies that tight-fisted readers trawl through. It only takes seconds to click and costs them nothing, but then what? Do they actually read the book, or check the first page or two and discard those that don’t appeal?

By the weekend I’ll know the total number of downloads. What I will not know is how many, if any, of these free books were read. I could check the Amazon reviews, but very few readers actually bother to submit anything. I could check hits on the website, or sales of the other books in the series – all of which are still listed at the ‘normal’ price of around £4 – £5. I’d be surprised if a freeloader was prepared to pay that for a book, unless they were so enamoured of the story that they simply had to read on, and that would be great.

My curiosity is piqued. Maybe I should try another experiment, temporarily reducing the cost of one of my books to 99p, to see if that makes the same difference. I could use it as part of the promotion campaign for the new book, which is due in early June. That book will handled by Fahrenheit Press, who have the ebook rights to my crime novels. I’ll be interested to see what their fairly idiosyncratic approach to promotion does to raise reader awareness.

I’ve done ‘loss leaders’ before: in my previous life as an international education consultant I did work ‘pro bono’ sometimes, just to introduce myself to a new client, confident that ‘work generates work’ and that more jobs would follow, and they always did. With book sales I’m less confident that a free offer will produce a lasting effect. That could be because my books are not as good as the contribution I made as a consultant, although I do get a gratifying amount of positive feedback. Or maybe as a relative novice,  I just don’t understand how book selling really works.

Fortunately, I don’t expect or need to make a living from writing and publishing my own books, in paperback as well as ebook formats. But I don’t expect to make a loss either. I work hard at my writing and want readers to enjoy the result. I find and pay good people with expertise to edit, typeset, proofread, design the covers and print my books. All those paperback production costs need to be covered, and that depends on the delicate balance of sales and pricing. Conversion to ebook is relatively cheap, but I still don’t want to undervalue the work that goes into my novel, in what ever format. There’s the dilemma.

 

What’s the story on ‘quotes’ for book covers?

With the ms of the new book with the copy editor, I’m thinking ahead to the upcoming stages of the book’s production. I’ll be using the same cover designer as on the previous five novels, and have a brilliant photo image already bought and paid for: now I’m wondering about the ‘back cover blurb’ so that the designer can get started.

All of which brings me to the business of finding a ‘quote’ ie. a brief endorsement of either the book, or me as the author, taken directly from a credible source who is willing and able to provide a phrase or two and put their name to them. Amazon readers’ reviews don’t cut it, I’m sorry to say. I’ve used ‘quotes’ on only two of my previous books: the first, on the reprint of ‘A Good Liar’, was hardly effusive, but its source was impeccable in Margaret Forster, an icon of the literary world and a famous Cumbrian. She told me when we started to correspond that she didn’t normally do any kind of endorsements, and I was both surprised and delighted when she agreed to this…..

‘Historical background is convincing, and an excellent ending’ 

‘A thrilling tale of corruption and exploitation’

The second was from William Ryan, a very successful historical fiction writer, for my first crime novel ‘Cruel Tide’. I’d met him on a course and appealed to him directly, not through his editor or agent, and again was very pleased when he agreed. I’ve not managed – until now – to get a ‘quote’ on any of my other books, but that’s not through lack of effort.

There appears to be some unwritten protocols and other barriers that stand in the way. First, it’s very hard to find a way of approaching an author to ask if they would be willing. I’ve recently been reprimanded because the approach wasn’t made indirectly by my editor. If I had an agent, the approach could presumably have been made that way. Authors don’t widely share their email addresses, understandably, and it is not in the interests of an editor, agent or publisher to have their precious ‘client/commodity’ distracted by a gesture of support to another author, especially – horror! – a self-published one.

Secondly, authors who are successful enough that their name counts for something are obviously going to be very busy people. A recent approach to one was rebuffed by a litany of the pressures that the person was currently having to deal with, which meant that there couldn’t possibly be time to glance through a proffered manuscript and offer a few words. I had used the phrase ‘a quick read’, which was been batted back to me as if it denoted a lack of respect.

The third possible reason for my relative lack of success in my efforts has been the suspicion that authors are asked (or expected?) by their agents and/or publishers to offer quotes only to writers from the same ‘stable’ as themselves. Heaps of ‘quotes’ appear routinely in newly published books, inside as well as on covers: presumably the people who provide them have been able to find the time for the ‘quick read’ or whatever it takes to enable a few phrases to be offered for this purpose. There are ‘insiders’ who scratch each others’ backs in this aspect of publishing, and there are ‘outsiders’ like me, and possibly some of you. As a self-publishing author of what is still known as ‘genre fiction’, I’m accustomed to being treated as some kind of low life, but it still rankles occasionally.

In my darker moments I wonder if this reciprocal endorsement accounts for the stellar ‘quotes’ that sometimes appear on the covers of books that are really not that good, or not up to the usual standards of the author. In my even darker moments I wonder how some of the books on the shelves ever got published at all without apparently being subject to a properly critical edit. Could it be that once your name is known and will sell a book on its own, you can get away with mediocrity?

On a more positive note, my latest book will have a quote on the cover from a well-respected writer in the crime fiction business. It will be what’s known as a ‘generic’ quote, speaking to my books as a whole rather than the new one in particular, and the person providing it – for which I’m very grateful – is someone I happen to know a little from sharing a book festival panel. We’d met and talked, and I could approach him directly without offence. I did, asked politely, and he agreed. Hurray.

Goodbye and good riddance to the hardback ‘literary’ novel?

The papers this weekend are commenting on, and apparently bemoaning, the decline in sales of the ‘literary’ novel over the past two years. Some of the articles suggest that sales of this or that novel might increase when it’s published in paperback, usually a year or so after the hardback.

I read all this with some bemusement. Firstly, I’m struck yet again by the artificiality of genre distinctions that the publishing world seems fixated on. Who decides whether a novel is ‘literary’ or ‘genre’ fiction – I think that’s the main divide, before the ‘genre’ is further sub-divided? I’ve seen it defined that character drives ‘literary fiction’, and plot drives ‘genre fiction’, but surely these are points along a spectrum, not a dichotomy? It might be easy to identify novels at either end of the spectrum, but after that the distinction falters.

The ‘literary’ tag may have to be reconsidered, especially as it now seems to be connected to poor sales, which is increasingly the traditional publishers primary concern. We’ve all heard that a very high proportion of published books lose money, and that the business is rescued from financial disaster only by a few block-busters. Some of these massive sellers can be predicted – the ghastly Dan Brown, for example –  whereas others come out of nowhere, as predictable as a win on the lottery. Does any other business trying to make a profit organise itself like this?

 

And if we’re talking about sacred cows in need to disposal, what is the point of  publishing novels in hardback form first and making anyone who doesn’t want a heavy expensive tome wait for a year to get the version they actually want to buy? This is a mystery, and clearly, it’s not working. This time next year, and the year after, will publishers still be fretting about poor sales of the hardback versions and still planning to keep on churning them out? I admit to be baffled about it all.

 

Many readers like a ‘real’ book – I do myself: the paperback format fulfils this need. Ebooks are also useful in some circumstances.  So who wants to read a hardback, besides a tiny number of picky traditionalists who profess to have ‘standards’ and probably insist on esoteric and expensive ways of eating and drinking as well as reading?

My recent and unsuccessful dalliance with ‘Unbound’ crowd-funded publishing came across this issue all the time. Many of my readers, keen to see the new book as soon as it comes out,were puzzled that they would have to pay twice as much as normal for a ‘special edition’ hardback when they would actually prefer a paperback, lighter to carry around and easier hold with one hand in bed, for instance. ‘That’s the way traditional publishing works’ I would lamely explain, and I had no answer to the inevitable next question – ‘Why?’

 

 

The positive power of feedback

All my plans for meeting readers at the Lake District shows this summer went west the moment I fell down the stairs in mid-August and emerged with a ruptured Achilles tendon and damaged shoulder ligaments. Couldn’t walk for a while, couldn’t drive, couldn’t lift or carry books, couldn’t even use a keyboard without pain and handwriting was no better. What a mess!

Of course I was lucky, I could have died or sustained what are euphemistically called ‘life-changing’ injuries. As it was I was deprived of my precious independence for a while, but gradually I’ve got back to a semblance of normality and am well into the first draft of the new novel now, with every chance of getting the book to my editor by the agreed date of the end of January.

But during the past few months the lack of contact with readers has taken its toll.

I guess all writers doubt themselves, unless and until they’re clearly successful and maybe even then. However good your original idea, and however happy you may be with the plan in your head or on paper, there comes a point somewhere in the middle of the first draft when you wonder why on earth you’re doing devoting all your spare time to this project, and whether it’ll be worth it.

At that stage, it’s really helpful to have a way of refreshing your self-confidence, – especially that part of your self-esteem particularly linked to your writing. And that’s what’s been missing, because I simply couldn’t reach readers in person for quite a while.

Today was a chance to put this right. It meant a three hour return drive, and not long to talk with quite a small group, but I did so enjoy it. And when some of them began to talk about reading my books, I realised yet again how much I need that feedback.

One of the people asked me, ‘Do readers write to you, or let you know their reaction to your books?’ And the answer to that was ‘No, not much, and I wish they would!’ It’s hard to know how many people out there have read my stuff. Once the books have gone to the distributors and the shops they are beyond my view. I know that books get handed around : sometimes readers tell me with pride how many people they’ve lent my books to! I don’t know how many people get copies from the library. Nor do I know whether readers are more forthcoming with feedback for other writer’s books. I’m not myself, I realise. I may love a book, talk about it, delay finishing it because I’m enjoying it so much. But I never think of telling Claire Tomalin, or Hilary Mantel, or Ann Cleeves, or Andrea Levy how much I love their work, and why.

And there is another problem, of the relative isolation of many self-published authors like me. We rarely get reviews, or awards, or mention in the conversations of the regular book world. I could do something about this, I know. I could read and respond to more blogs and hope that the effort is reciprocated. I could actively seek more reviews on Amazon, although very few of my sales come through that route. I could be more active in the various writers’ networks. But time spent on all that seems like time off-task. My priority as a writer is to write.

As my life returns to normal I’ll probably get out more, and meet more of the people who read my stuff. Those direct conversations are obviously important to me, and I’ve been missing them.

 

 

How do we measure ‘success’?

I spent decades of my professional life working with schools and education systems on how they find out how well they’re doing: what information to gather, how to do so, and how to use the information so that it improves their ‘performance’ rather than just measures it. As the old saying goes, ‘weighing the pig doesn’t make it grow.’

Many of my Twitter contacts are educators, from all around the world, and these same concerns never seem to fade. All of us accept that as educators we should be accountable for the public money we spend and for the futures of our students that we share with their families. The issue has never been ‘accountability’: it’s always been accountability to whom, for what, and what information is pertinent to these purposes.

The key first step is to define what constitutes success in our classrooms, schools and systems. Only after that can we decide what information will relate to and reveal these important outcomes. All sorts of information can be useful, including numerical data, so long as the numbers accurately represent something of agreed value. The problem is that the quick and ‘manageable’ tests commonly used as the most important measure are seriously flawed, capable only of representing a fraction of the outcomes that we all agree to be important in preparing our children for their future lives. These future lives are to be lived in the 21st century, not the 19th.

Of course, our young people need to be literate and numerate, but they also essentially need to be resourceful, flexible, digitally confident, and collaborative if they are to thrive as individuals. If the communities and societies they inhabit are to be successful, our people also need to be aware and respectful of others, thoughtful, optimistic – the list goes on, influenced by one’s view of the world.

Unfortunately, in England, our students and their schools face a barrage of measurement that hardly scratches the surface of the information we really need. Students’ worth can be calibrated on their performance in these inadequate assessments, and – as we have seen this week – those students whose estimated future performance might adversely affect the school’s overall ‘scores’ can be asked to leave. This perversion of true educative values has been going on for years, and this week’s headlines have been no surprise to many of us.

There is much more to say about all this, but for now I want to make a link to what can be defined as a ‘successful’ book, or author. Yes, of course ‘success’ can be defined simply in sales which are gratifyingly easy to count, but even that number doesn’t equate to the number of people who actually read the book, finding it in a library or lent by a friend. Other quantifiable measures might be the number of five-star reviews on Amazon, but you don’t have to look hard to find the flaws there.

Professional reviews? Questionable indicators of quality, in terms of which books are chosen and how they are reviewed, by whom, and under what pressure or obligation from a shared publisher or personal loyalty.

As with education, the starting point for deciding the success of a book is to ask the author to define what they were wanting to achieve, and go from there. When I run my workshops on “Successful self-publishing” that’s where we start. ‘What constitutes success for you?’ I ask, ‘and what it would look like if this were achieved?’

In writing as well as learning, the most useful information is ‘ipsative’, from the Latin ‘ipse’ meaning ‘self’. We are most usefully assessed against our own previous best, not against some external norms, or even against criteria that may not fully reflect our personal aspirations. If you’re a teacher or a writer, what does success look like for you?

I’m asking again – do I need an agent?

I’m sure I’ve blogged about finding an agent before: I certainly think about it ‘ad nauseam’, but until this past week I’ve done nothing about it since about 2012. Aversion, avoidance – for whatever reason I’ve put it off, until a necessary change in my route to publication has forced me to take a next step.

The change is necessitated by the retirement of the publishing partners, editor and book designer, with whom I’ve worked since I decided to self-publish several years ago. If I want to continue writing, then I need to do something to fill that gap. There are three possible options:

1. find an editor and a book designer, preferably closer than London, establish a relationship and work with them in the same way as before. I take their advice, and pay them for it, and keep overall control of the process and of the income generated by the books. The costs are upfront and considerable, but I’m used to that, and it works, so long as there’s a reasonable rate of sales;
2. approach a publisher direct. It would have to be one of the few who will accept ‘unagented’ projects, and ideally they would take on my backlist too, reprints, storage, orders, distribution, and so on, leaving me more time to focus on the writing. You can find independent publishers like this, but keep an eye on the small print, and on the royalties – how much and how often. Ebook only publishers are more generous, as they should be given lower costs, but if you want to produce a paperback in larger numbers, not just Print on Demand, the number of potential publishers goes down. Some are focussed only on crime fiction, which might not suit my future writing plans;
3. Find an agent. This is the default choice these days if you want to get ‘traditionally’ published. The majority of publishers will deal only with agents, who act as a ‘first filter’ and protect the publisher from being overwhelmed with stuff they don’t want and can’t sell. Fair enough, but it still feels like you’re dealing with the doctor’s receptionist, who may or may not have the skills to recognise symptons and do proper ‘triage’.

For the time being, I’m keeping my options open by pursuing all three of these routes simultaneously. Down comes the ‘Writers’ and Artists’ Yearbook’ from the shelf and  I start combing through, doing everything I’ve advised my aspiring writers to do in my workshops and have been so reluctant to do myself.

The list I gathered of possible agents was quite long, and of course almost all of them were in London, which always pisses me off. (I had to explain to an agent in London once that ‘Cumbria’ was actually an English county, not somewhere in Italy where Islington goes on holiday.) Because I’m interested in getting my backlist re-published rather than touting a half-finished draft, it’s a different ‘submission’ process, more factual and less aspirational, but I still feel like the ‘supplicant’ rather than a prospective partner, and I still don’t like it. I’m a mature woman with a successful career, five popular novels and an enthusiastic (local) following. I fear I’m not the kind of client many agents would want to work with – too stroppy, too old, and too far from the literary action, and part of me knows that. But here I am, deserving of attention, but I fear I will get get very little. One good response in the few days since my first exploratory emails went out, one mildly curious, and three rejections so far, worded almost exactly the same way as the rejections I received last time around.

Early days yet. I understand applications to agents take a long time to process: they have to be weighed against each other, as only a small number of new clients can be handled at once. Waiting is always a drag: patience is not one of my strengths. But I am resigned to the delay. Maybe my current circumstances are different enough from five years ago to make the outcome different too.

One independent publisher has reacted fast and positively, but they want only crime books and I have yet to see what their contractual terms might be. If the potential sales are high enough then acceptance of a low royalty might work out. But what if they’re not? Publishers talk about the quality of their marketing, but how can you substantiate that? Amazon ebooks sales figures can be manipulated, and I want my books on shelves, not just in the cloud.

Reading this, I can see why I’m an unattractive proposition. I ask questions and have clear expectations, and five books self-published in five years gives me a bit of clout. Maybe I have the answer to my question, but I keep on asking it. Apart from the first step of getting published, I want some of the extras that could come through ‘traditional’ publishing – access to reviews, to the major book-chain shelves, to radio or TV, or audio book production expertise. I write good stories that people enjoy, and I want more people to be able to find them. So I wait for the responses to my search for professional help, but I’m not holding my breath.

 

 

 

How will I react to the first review of ‘Cruel Tide’?

I’m off to London this weekend so I’ll do this post now, and hope it doesn’t get lost in the Twitter and FB clutter that seems to fill my timeline and probably yours too.

I’m surprised to say that having waited years for a decent review of any of my books, I’m both looking forward to and dreading the review that’s been promised in February’s issue of Lancashire Life, which will probably be out in a couple of weeks. First, I wonder if it will ever appear. Editing a monthly magazine must be quite a job, and whatever’s been written might just hit the cutting room floor, as they say in the film business. But if it does actually appear, what will it say, and how will I feel?

One of the hardest things about self-publishing is the absence of professional feedback in the form of reviews. The national newspapers take their books for review from the traditional publishers, apparently, to avoid being swamped by unreviewable rubbish. Understandable, assuming that much self-published fiction is indeed rubbish, and therein lies the dilemma for those of us who have chosen to take that route direct to our readers. Apart from Amazon reviews and star ratings, which are mostly welcome but don’t represent considered professional feedback, authors like me have no way of helping readers decide what’s worth buying and reading. How do you pick from the plethora of stuff out there, except on the questionable criterion of price? You could use the star ratings as a guide, but they’re pretty questionable too.

I managed to get two very kind writers to give me a ‘quote’ about ‘Cruel Tide’ for promotion purposes, but I couldn’t ask them to undertake a full-scale review. Apart from that, and some mentions in the local press, nothing about this book or any of the others. I’ve asked for reviews, of course, but have been told repeatedly that they don’t have the time to read full-length fiction, or people to do it, or space to print them. One national organisation I’m actually a member of, which has a book page in its monthly magazine, claimed that they couldn’t review my books without upsetting other members who are writers. Really?

That leaves me with no experience of getting public written feedback on my novels from a professional who reads and writes critically about books as part of their daily work. The Lancashire Life  reviewer doesn’t live in Cumbria, so the ‘local’ flavour probably won’t be of interest. I assume that the reviewer will come at ‘Cruel Tide’ cold, without reading my preceding trilogy where some of the characters have been heralded, and she has been told that this is crime fiction, and will therefore have certain genre expectations, which may or may not be satisfied. Any of these factors could have a bearing on her reaction.

I can cope with specific criticism: I generate plenty of that myself about anything I’ve written. What I fear is overall dismissal, scorn, disinterest, or the suggestion that I’m wasting my time and should find something else to do. You don’t see reviews like that very often, but they do happen, and the author must be crushed, unless they’re far more resilient than I am. I don’t expect to be told that the book is badly written, but I could be told that the structure is poor, the characters unbelievable or the ending is a let down. I’m in the early stages of the next book, and specific feedback could be useful, if I can bring myself to accept and act upon it. Or I could have faith in myself and stick to my guns. I can’t anticipate how I’ll react until it happens, and I can’t do anything about it either, so I’ll just have to wait and see. How do other inexperienced novelists cope with reviews? Are they as nervous about them as I am, and does this anxiety wear off with more experience and confidence?